Our pieces are fine and delicate, a personal symbol created from precious metals and stones. They are special so please handle and wear with care to improve its longevity. Do not swim, bathe or shower in your jewellery and avoid exposure to household bleach and any unnecessary heat and moisture where possible. Between professional servicing, we recommend maintaining your piece by gently cleaning with a non-abrasive jewellery cloth or warm soapy water.
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Orders are processed and shipped Monday to Friday from 10:00AM to 6:00PM. Please allow one to three days for your order to be processed, then it will be shipped on your chosen shipping method. Once processed and shipped you will receive an email confirmation with tracking details. Though we cannot guarantee a faster timeline, please email firstname.lastname@example.org for any expediting requests.
We ship via FedEx, and all packages are insured while in transit to the delivery address. They will require a signature upon delivery unless otherwise requested. Once delivered, packages are no longer covered by our insurance.
Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email email@example.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request.
International shipments are currently available worldwide. Jordan Askill has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
Select pieces from our online shop are available by special order only. For these pieces, shipping will generally be 6-8 weeks following your order confirmation. 100% pre-payment is required, and following payment, no changes to your order, or returns can be accepted. Should you have any questions regarding these pieces or should you like to schedule a visit to our studio, please contact us at email@example.com.
For all returns and exchanges please contact firstname.lastname@example.org for authorization and further instructions.
We accept exchanges within 10 days of the purchase date for USA orders and within 30 days of the purchase date for International orders, only for items in original and unworn condition. The purchase date is the date you place the order, and is day 1. We consider returns on a case by case basis.
We do not refund original shipping charges, and we do not pay for returns or exchanges to be shipped back to us. Customers will be responsible for all return shipping and re-shipping costs when issuing an exchange.
For returns, refunds will be issued in the same form as the original payment, will be issued within 10 days of our receipt of the return, and will be confirmed by email.
All custom, promotional, one of a kind, or sale items are final sale, and may not be returned or exchanged.
We do not accept returns or exchanges on any items that appear to have been worn, and we reserve the right to deny any unreasonable returns or exchanges at our sole discretion.
For all repair inquiries please email email@example.com. Please include your name, description of damage, photo of damage, and proof of purchase. If we are able to repair your item we will provide further instructions.
All of our pieces come with care instructions and should be adhered too. For more information please see the Care section at the top of this page. Please note the wear and tear in the course of normal use is not considered a manufacturing fault. Repairs will be assessed on a case-by-case basis, and may incur charges.